Tap
Legal

Privacy Policy

Updated 10 June 2026

We value your business a great deal and we are strongly committed to protecting your privacy. We want your experience with Tap Taxi to be positive, safe, and beneficial to you. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

1. Information That Tap Collects Automatically

We receive and store certain types of information whenever you interact with our Website and services. Tap automatically receives and records information on our server logs from your browser including your IP address.

Generally, our service automatically collects usage information, such as the number and frequency of visitors to our site and its components. This type of data enables us to figure out how often consumers use parts of the Website or Service so that we can make the Website appealing to as many consumers as possible, and improve our Services.

2. Information You Provide to Tap

We receive and store any information you enter on our Website or provide to us in any other ways. The types of information collected include: your full name, email address, phone number, IP address, browser information, and transactional information based on your activities on the Website.

As standard practice on many corporate websites, Tap also logs non-personally-identifiable information including IP address, aggregate user data, and browser types from Members, Users, and other visitors to our site. This data is used to improve website services, analyse trends, administer the site, track users' movements around the site, and gather demographic information about our user base as a whole.

Additional Data We May Collect

In addition to the above, we may also collect:

  • Geo-location information, with your consent, to provide location-based services such as pick-up location and drop-off destination location.
  • Data from contests, giveaways, and surveys, if you participate in any promotional activity we offer.

3. Tap's Use of Cookies on Our Site

By using our Service you consent to the use of cookies. “Cookies” are commonly used alphanumeric identifiers that Tap transfers to your hard drive through your browser to enable our systems to recognise your browser and tell us how many pages in our site are visited and by how many people. Tap cookies do not collect personal information, and except as necessary to investigate claims of fraud or other misconduct, we do not combine the general information collected through cookies with other personal information to tell us who you are.

Most browsers have an option for turning off the cookies feature, which will prevent your browser from accepting new cookies, as well as allowing you to decide on acceptance of each new cookie in a variety of ways. We do recommend that you leave the cookies activated for an optimal browsing experience.

4. How Tap Uses Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process payments, bookings, and refunds.
  • Email you regarding your booking confirmation, changes, or support requests.
  • Monitor and analyse usage and trends to improve our Website and Services.
  • Deliver newsletters and promotional communications (with your consent).
  • Prevent fraudulent transactions and protect against criminal activity.
  • Comply with legal obligations and respond to lawful requests from authorities.
  • Resolve disputes and troubleshoot problems.

5. Disclosure of Your Information

We do not sell your personal information. We may share information we have collected in the following limited circumstances:

Service Providers

We may share your information with trusted third-party vendors who perform services on our behalf, such as payment processing, data hosting, email delivery, and customer support, under strict confidentiality obligations.

Legal Requirements

If required by law or to protect rights, property, or safety, we may disclose your information to relevant authorities or parties as permitted by applicable law.

Business Transfers

If Tap undergoes a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the data you provide, please be aware that no security measures are perfect or impenetrable.

Any information disclosed online is potentially vulnerable to interception by unauthorised parties, and we cannot guarantee complete security.

Questions about this policy? sousdey@taptaxi.asia