Terms and Conditions

These Terms and Conditions describe the agreement between you and TAPTAXI.ASIA, trading as Tap Taxi.

Tap Taxi provides an online platform that helps connect passengers with reliable, licensed drivers and approved service providers. TapTaxi does not own vehicles or operate tours directly; instead, it facilitates bookings, payment processing, and customer support.

1.1 Key Definitions

Client / Passenger:

Any individual or entity using the Tap Taxi platform to book or inquire about transport, tours, or related services.

Trip / Booking:

A confirmed service reservation through the platform, including route, vehicle type, date, time, and price.

Transporter:

A licensed driver or vehicle operator providing ground transportation.

Service Partner:

A third-party provider offering additional services such as tours, guiding, or experiences.

Platform:

The Tap Taxi online system at https://taptaxi.asia, through which bookings and communications occur.

Support Team:

Tap Taxi staff assisting Clients with bookings, changes, payments, and communication with Partners.

Terms:

This document, together with the Booking Policy, Privacy Policy, and other referenced policies.

2.1 Scope of Terms

These Terms apply to your access and use of the TapTaxi Site and Platform, and to all services that can be searched, booked, or otherwise arranged through TapTaxi. The Services currently include, but are not limited to:

• Private Transfers: Point-to-point rides between airports, ports, stations, hotels, or residences.
• Hourly Vehicle Hire: Flexible itineraries with professional drivers.
• Long-Distance / Cross-Border Transfers: Intercity or cross-country trips, subject to visa and border requirements.
• Tours & Experiences: Guided sightseeing, cultural activities, photography sessions, and other offerings from Service Partners.
• Water Transport: Private boats, yachts, and speedboats where available.
• Private Air Transport: Chartered flights arranged via licensed aviation partners.

TapTaxi acts only as an intermediary platform. We connect Clients with independent providers. TapTaxi does not own vehicles, aircraft, or boats and does not directly operate transport or tours.

The service agreement is made directly between the Client and the Service Partner. TapTaxi only facilitates booking, payment, and customer support, and is not the carrier or operator. The Booking Policy (covering payments, cancellations, refunds, and related rules) forms part of these Terms.

2.2 Platform Role

TapTaxi ensures coordination and quality assurance between Clients and Partners. Its role includes:

• Assisting Clients in planning routes and service requirements.
• Providing pre-trip consultations and continuous informational support before and during the journey.
• Maintaining a network of verified, licensed, and highly rated Partners.
• Setting service and operational standards for Partners.
• Assigning suitable Partners to bookings and communicating details to both parties.
• Supporting communication and resolving issues between Clients and Partners whenever needed, including during service execution or in case of unexpected events.

Once your booking is confirmed and driver or guide details are shared, a direct agreement is formed between you and the Service Partner, who is solely responsible for completing the service.

2.3 Booking Process

2.3.1 Price Requests

• If pricing is unavailable online, Clients may submit a request.
• TapTaxi Support responds with a proposed quote and service options.
• Upon Client acceptance, a provisional booking is created, and confirmation is sent via email.

2.3.2 Direct Online Bookings

1. Booking Submission or Pending: When a Client submits a booking via the Platform, TapTaxi records it as Pending. This means the request is under initial review — service availability is not yet confirmed. Bookings made through email, WhatsApp, or Telegram may be entered by TapTaxi Support on the Client's behalf. The Client must log in, review the booking details, and accept these Terms and Conditions before the booking is formally processed.
2. Booking Review and Acceptance ("Accepted"): Once TapTaxi confirms that the requested service can be arranged, the booking status changes to Accepted. The Client must then complete payment according to the selected fare type and payment method. Payment must be completed within the required time; otherwise, the booking may be automatically cancelled.
3. Booking Confirmation with Driver ("Driver Assigned"): Before the trip, TapTaxi assigns the booking to a verified driver or service partner and sends the Client a "Driver Assigned" email with the driver's details. At that point, the Client enters a direct agreement with the assigned Partner, who is fully responsible for providing the service.
4. Meeting the Driver: The driver will meet the Client at the designated location. For airport and port transfers, drivers will hold a visible nameplate with the Client's name. If the Client cannot locate the driver, they must attempt to contact the driver directly. If unreachable, the Client should immediately contact TapTaxi Support.
5. Trip Completion: After the trip, the booking status will be updated to Completed. TapTaxi Support may contact the Client to confirm service fulfillment and collect feedback.
6. Cancellations: If you wish to cancel a booking after a driver has been assigned, you must contact the taxi driver to cancel the trip. Refunds or fare adjustments are handled according to the Booking Policy.
7. Changes: To modify booking details, contact TapTaxi Support or submit a change request through your account. The booking may temporarily revert to Pending status while changes are reviewed.
8. Booking Failures: Client no-shows or Force Majeure events may result in cancellation or rescheduling.

3.1 Service Categories

• Distance-Based Transfers (A → B) – Private transportation between two fixed points. Includes intercity and cross-border trips. Clients are solely responsible for required travel documents, entry permits, or visas.
• Hourly Hire – Private car rental with a professional driver for a defined number of hours within a designated service area.
• Flat-Rate Transportation – Transportation according to a predefined itinerary or route, including fixed sightseeing routes, private speedboat or yacht transfers, and private charter flights.

3.2 Extras and Add-On Services

Optional services such as multilingual drivers, tour guides, child seats, beverages, and professional photography may incur additional charges and must be requested through TapTaxi Support or the Platform.

3.3 What's Included / Not Included

3.4 Vehicle Classes & Replacement Policy

In cases where the originally booked vehicle is unavailable, a replacement of equal or higher class may be provided automatically at no extra cost. Premium Class and Premium Van Class vehicles cannot be replaced without prior Client consent.

3.5 Luggage Standards and Allowance

Each vehicle class includes a standard luggage capacity. One standard piece of luggage refers to a suitcase or bag not exceeding 158 cm (63 inches) in total dimensions and 23 kg (50 lbs) in weight. Additional or oversized items must be declared at the time of booking. Small handbags, backpacks, and personal items that fit under the seat or on your lap are not counted toward the main luggage limit.

3.6 Prohibited Items and Service Limitations

The following items are not permitted on board any vehicle: weapons, explosives, illegal substances, hazardous goods, and live animals (without prior approval). Trips may be refused if these items are present, and fares will be non-refundable in such cases.

3.7 Nature of Services

All services are private and passenger-focused. TapTaxi does not provide shared rides, unaccompanied goods transport, or rental without a driver.

4.1 Partner Insurance and Responsibility

All Transporters and Service Partners must maintain valid insurance as required by applicable law, including passenger and third-party liability coverage. TapTaxi is not a carrier, organizer, or insurer and does not offer personal, medical, baggage, travel, or cancellation insurance to Clients.

4.2 Client Responsibility and Personal Insurance

Clients are responsible for complying with all visa, customs, and border regulations, and for providing accurate travel details during booking. Clients are strongly encouraged to obtain personal travel insurance covering medical expenses, trip cancellation or interruption, accidents, and loss or damage of personal belongings.

4.3 Property, Safety, and Conduct

4.4 Platform Responsibility and Direct Agreements

TapTaxi provides payment coordination, customer support, and service oversight only for bookings confirmed through the official Platform or authorized Support channels. TapTaxi is not responsible for any private or verbal agreements made directly between Clients and drivers outside the Platform.

4.5 Limitation of Liability

To the maximum extent permitted by law, TapTaxi's total liability for any claim related to a booked service shall not exceed the total amount paid by the Client for that service. TapTaxi shall not be liable for any indirect, incidental, or consequential damages, including delay, missed connections, loss of enjoyment, or business interruption.

Neither TapTaxi, the Client, nor any Service Partner is responsible for delays or failures caused by events beyond anyone's control. This includes storms, floods, earthquakes, fires, epidemics, strikes, wars, terrorism, government rules or border closures, transport or road problems, power or internet outages, and other unexpected events.

If a Force Majeure Event occurs, the affected party must inform the other party as soon as possible. The affected party's duties are paused for as long as the event affects them.

If a booked service must be cancelled due to a Force Majeure Event, TapTaxi will attempt to assist the Client with alternative arrangements. If no alternative can be provided, the booking will be cancelled without fault of either party, and a refund may be processed in accordance with the Booking Policy.

Examples of Force Majeure Events include: sudden airport or port closures due to typhoon, flood, or government security order; suspension of ferry or speedboat operations due to weather warnings; border crossings closed for security reasons; landslides, bridge collapses, or road closures; and local civil disturbances or transport strikes.

All content on the TapTaxi platform is owned by TapTaxi or its licensors and protected under intellectual property laws. A limited license is granted for booking purposes only.

It is not allowed to: copy, share, or distribute Platform content without permission; use automated tools to collect data or pricing; reverse-engineer or decompile the Platform; or use TapTaxi content for business purposes or to compete.

“TapTaxi,” the TapTaxi logo, brand colors, product names, and any associated visual identity are registered or pending trademarks of TAPTAXI.ASIA. Use of TapTaxi branding without prior written consent is strictly prohibited.

Any suspected violation of TapTaxi's intellectual property rights may be reported to sousdey@taptaxi.asia.

8.1 Good Faith and Informal Resolution

TapTaxi encourages Clients and Partners to resolve any misunderstandings through open communication before initiating formal claims. Clients are advised to contact TapTaxi Support at sousdey@taptaxi.asia with a clear description of the issue. The Support Team will respond typically within 7 business days.

8.2 Escalation and Mediation

If a satisfactory resolution cannot be reached through Support, either party may request written mediation before resorting to legal action.

8.3 Claims and Limitation Period

Any claim or complaint arising under these Terms must be submitted in writing within 30 days from the date of the Trip or alleged incident. Claims submitted after this period may be disregarded, unless required otherwise under Cambodian law.

8.4 Translation and Interpretation

These Terms may be provided in multiple languages for convenience. In case of differences between versions, the English version shall apply and be used for interpretation.

TapTaxi may update these Terms at any time. New Terms are effective on publication. Bookings are governed by the Terms that were active at the time the booking was confirmed. Each version is identified by an Effective Date and all previous versions remain publicly accessible on the TapTaxi website.

If a Client wishes to make a new booking after the Terms have been updated, they must review and accept the most recent version before completing the reservation.

By continuing to use the TapTaxi website, mobile interface, or communication channels after the publication of a new Effective Version, you acknowledge and agree to the updated Terms.

If any part of these Terms is found invalid under Cambodian law, that part will be adjusted or removed if necessary. The remaining parts of the Terms will continue to apply.

Failure or delay by TapTaxi to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms, together with the Booking Policy, Privacy Policy, and any other documents expressly incorporated by reference, constitute the entire agreement between the Client and TapTaxi.